Client Details

• • Name: Sagar Vaidya
    Office No. 204, Mahalaxmi Chambers,
    Near Rankala Lake Road,
    Kolhapur – 416012,
    Maharashtra, India

• • Dealer Job ID: CASE NO 1526

Storage Device Details

• • Device Brand: Seagate

• • Device Model: ST1000DM010

• • Serial Number: Z9AM248W

• • Total Capacity: 1TB

• • Recovered Data Size: 430GB

• • Success Rate: 100%

Service Assessment

This hard disk had a read–write head failure combined with a firmware issue and required professional clean-room data recovery.

Case Overview

This case involved a Seagate ST1000DM010 1TB internal hard disk received from Kolhapur. The client reported that the system was not detecting the drive correctly, and access to important personal and professional data was completely lost. Due to the high value of the data, immediate professional data recovery was requested.

Problem Description

Symptoms Observed

• • Drive intermittently detected or not detected at all

• • Unstable read behaviour

• • System freezing during access attempts

Technical Diagnosis

The disk suffered from:

• • Read–write head degradation

• • Firmware module corruption

• • Inability to safely read user data areas

Any software-based recovery attempt would have caused permanent platter damage.

Understanding the Challenge

Seagate ST1000DM010 drives use high-density platters that are extremely sensitive to head instability. In this case:

• • Weak heads risked scratching platter surfaces

• • Firmware corruption prevented proper drive initialisation

• • Logical recovery was impossible without physical intervention

This required clean-room head replacement and firmware-level repair before data imaging.

Data Recovery Process

Our certified engineers followed a controlled professional workflow:

• • Clean-room read–write head replacement

• • Firmware module repair and recalibration

• • Sector-by-sector disk imaging using specialised tools

• • Logical reconstruction of recovered file systems

All steps were performed without altering the original data.

Outcome of Data Retrieval

• • 430GB of data successfully recovered

• • Original folder structure preserved

• • No file corruption or missing data

• • 100% recovery success rate achieved

The recovered data was verified and approved by the client.

Call To Action

If your Seagate hard disk is not detecting, clicking, or showing firmware errors, stop using the drive immediately.

Contact DEX Data Recovery Lab for:

• • Free professional diagnosis

• • Clean-room head replacement

• • Firmware-level data recovery

• • No Data – No Charge policy

Your data is valuable—trust it to certified experts.