📁 Case Study Details

Name: Sagar Vaidya
Dealer Job ID: CASE NO 1455

Device Brand: Seagate
Device Model: ST1000DM010
Serial Number: Z9AM248W

Capacity: 1TB
Recovered Data Size: 430GB
Success Rate: 100%

Service Assessment:
This hard disk had a read–write head issue along with a firmware failure, requiring professional data recovery procedures.

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📍 Location Details (Maharashtra)

City: Nashik, Maharashtra
Service Address:
2nd Floor, Shree Ganesh Plaza,
Near Mumbai Naka, Nashik – 422001,
Maharashtra, India

📌 Case Overview

This case involved a Seagate ST1000DM010 1TB internal hard disk received from Nashik, Maharashtra. The client reported that the drive was not detecting properly, and important personal and work-related data had become completely inaccessible. Due to the critical nature of the stored files, professional data recovery was required immediately.

❗ Problem Description

The hard disk showed clear signs of read–write head malfunction combined with a firmware issue. The system either failed to recognise the drive or detected it incorrectly. Any DIY recovery attempt or software-based scan could have resulted in permanent platter damage and total data loss.
🧠 Understanding the Challenge

Seagate ST1000DM010 drives are known to store dense data on sensitive platters. In this case:

• The read–write heads were weak and unstable
• Firmware modules were corrupted and unreadable
• The disk could not maintain a stable read cycle
• Logical access was impossible without firmware repair

Recovering data required clean-room head work, firmware reconstruction, and controlled imaging.

🛠️ Data Recovery Process

Our engineers performed a multi-stage professional recovery, including:

• Safe read–write head replacement in a controlled lab environment
• Firmware module repair and regeneration
• Sector-by-sector imaging with adaptive head mapping
• Logical reconstruction of recovered data

All procedures were completed without overwriting or altering original data.

✅ Outcome of Data Retrieval

• 430GB of critical data successfully recovered
• All files were delivered in original folder structure
• Zero data corruption
• 100% recovery success rate achieved

The client confirmed full satisfaction after data verification.

📞 Call To Action

If your Seagate hard disk is not detecting, making unusual sounds, or showing firmware errors, do not attempt software recovery.

👉 Contact DEX Data Recovery Lab today for:

• Free diagnosis
• Certified clean-room recovery
• No Data – No Charge policy
• Trusted data recovery services across Maharashtra and India

Your data deserves professional care.