Service Contract — Terms & Conditions

Dex Data Recovery Lab will perform an initial diagnostic evaluation of the submitted storage device to determine the nature of the failure, the likelihood of successful recovery, and the estimated recovery effort required.

• The quotation provided is based on the information available during the evaluation process and may vary if additional issues are discovered during recovery procedures
• Customers will be informed of any significant changes before further work is performed
• The evaluation process does not guarantee successful recovery of data

By submitting a storage device, the customer confirms that:

• They are the legal owner of the device and its contents, or have written authorization from the owner
• They have the authority to request recovery services
• The information provided regarding the device and data loss circumstances is accurate to the best of their knowledge
• Dex Data Recovery Lab reserves the right to refuse service if ownership or authorization cannot be reasonably verified

The customer acknowledges that the submitted device may already be damaged, partially functional, corrupted, physically defective, or inaccessible. The customer understands that:

• Recovery procedures may involve working with unstable media
• Existing damage may worsen due to the condition of the device
• Some files may already be permanently lost before recovery begins
• Recovery outcomes depend on the condition of the storage media
• Dex Data Recovery Lab shall not be responsible for pre-existing damage or degradation

After receiving the diagnostic report and quotation, the customer must provide approval before recovery work begins. Authorization may be provided through:

• Signed approval forms
• Email confirmation
• Electronic approval
• Written communication
• Recovery work will only proceed after authorization has been received

Upon completion of the recovery process, customers may be provided with a file list, directory structure, sample verification, or other reasonable means to verify the recovered data.

• Customers are encouraged to review the recovered data promptly and confirm that the required files have been successfully recovered
• Any concerns regarding recovered data should be reported within the agreed verification period

Dex Data Recovery Lab treats all customer information and recovered data as strictly confidential. We implement security measures to protect:

• Personal information
• Business records
• Financial documents
• Medical records
• Legal documents
• Research data
• Intellectual property
• Access to customer data is restricted to authorized personnel directly involved in the recovery process
• No customer data will be disclosed to third parties unless required by law or authorized by the customer

Customers have the right to:

• Receive information regarding recovery possibilities
• Obtain a quotation before authorizing recovery
• Decline recovery services after evaluation
• Request status updates during the recovery process
• Verify recovered data before final delivery
• Ask questions regarding service procedures and pricing
• Dex Data Recovery Lab aims to maintain transparency throughout every stage of the recovery process

Professional data recovery involves working with damaged or failing storage devices. The customer acknowledges that:

• Successful recovery cannot be guaranteed
• Not all files may be recoverable
• Some files may be partially corrupted
• Device condition may limit recovery success
• Dex Data Recovery Lab's liability shall be limited to the amount paid for the recovery service
• Under no circumstances shall Dex Data Recovery Lab be liable for loss of profits, business interruption, loss of revenue, consequential damages, indirect damages, or loss of future opportunities
• Customers are responsible for maintaining appropriate backup procedures

Payment is due according to the quotation and approved recovery agreement. Recovered data may be released after payment obligations have been fulfilled. Accepted payment methods include:

• Bank transfer
• UPI
• Credit cards
• Debit cards
• Approved electronic payment methods
• Applicable taxes may be charged according to Indian regulations

Data recovery services are provided on a best-effort basis. Due to the unique nature of damaged storage devices, no warranty is provided regarding:

• Future device functionality
• Long-term storage reliability
• Future accessibility of recovered files
• Customers should immediately create backups of recovered data after delivery
• Any warranty regarding replacement media shall be governed by the manufacturer's warranty policies

Recovery timelines vary depending on device type, severity of damage, recovery complexity, availability of required components, and laboratory workload. Estimated completion times are provided for guidance only and should not be interpreted as guaranteed deadlines.

• Customers will be notified of significant delays whenever possible
• Emergency and priority recovery options are available for time-sensitive cases

Dex Data Recovery Lab maintains technical resources, firmware references, and proprietary recovery knowledge used during the recovery process. These resources remain the intellectual property of Dex Data Recovery Lab.

• Customers receive recovered data only
• Customers do not acquire rights to proprietary recovery methodologies, firmware databases, software tools, or technical documentation

Data recovery is a specialized technical service involving damaged, corrupted, inaccessible, or failing storage devices. While every reasonable effort is made to maximize recovery success:

• Recovery results cannot be guaranteed
• Recovery percentages may vary
• Some data may be permanently unrecoverable
• Device conditions may prevent successful recovery
• By authorizing recovery services, the customer acknowledges these limitations and agrees to these Terms & Conditions